Frequently asked questions

What is the collaboration service on the platform?

You can collaborate with multiple signatories and finalize a document before routing it for electronic signing. In such an electronic signing workflow, there is no rejection of documents, which saves you time.

What is the chat service in the Collaboration Zone?

You can use our collaboration zone to chat with multiple signatories within the platform to agree on terms and conditions for finalizing an agreement or contract.

How do you charge beyond the subscription plan limits?

For document signing, you can conveniently use "Pay as you go" beyond the subscription limits in every subscription plan.

If I require additional verification, how can I confirm that the signers are using the same email for electronic signing?

You can incorporate 'Know Your Customer' (KYC) into the signing process, requiring signatories to complete KYC before signing. When necessary, this additional verification ensures the validity of the signatory's email.

Do you provide a Know Your Customer (KYC) service?

To make use of this service, the contract creator who distributes the document for electronic signing should first register with www.KYCavatar.com. The KYC charges are minimal, and you can consult the website for further details specific to your country.

How is ‘Know Your Customer’ (KYC) used in the electronic signing process?

You can select an add-on service to an electronic signature document workflow. When you select the KYC Required option, all signatories in a workflow must complete KYC to electronically sign.

What are the add-ons on the platform

There are multiple additional services that you can use on the platform to benefit from next-generation technology, such as artificial intelligence, Know Your Customer (KYC), cryptography, voice-to-text, etc.

Does your platform store signed documents?

We do not store signed documents on the platform, and we do not have access to contents to any of your documents and signatories.

What does the "Secret Code Verification" feature on the home page mean, ‘Verification Zone’ in user module, and how does it apply to electronic documents?

We use one of the cryptography methods to embed a secret code within each document after all signatories have signed it. We have a verification zone where you can verify a completely signed document when required.

What is the requirement to perform verification of a secret code?

You can only verify an electronically signed document if it hasn't undergone any tampering, reformatting, compression, etc.

On the signing workflow creation page, what is 'Signer Group'?

You can manage repeat signatories using 'Signers Group', eliminating the need to manually add multiple signatories each time, thereby simplifying and speeding up document distribution.

Do you time stamp your documents?

Yes, we use a block chain to time stamp every signatory with the signing time. At the end of each document signing workflow, we create a time stamp record and provide it to the signatories.

How can we verify that each signatory has read and approved every page of a document?

If a document has multiple pages, we require every signatory to agree to add their signing initials at the bottom of each page if a document has more than one page.

How do I use the ‘Voice to Text’ feature?

You can use the ‘Voice to Text’ feature throughout the platform to fill out blank forms.

Where should I begin?

Sign up for a free account to explore, or jump right in by creating a document or using our AI assistant. Invite collaborators and utilize the built-in chat to work together seamlessly.

Can I get a demo of E-Signatory?

We offer multiple ways to experience the platform before you buy. Sign up for a free demo account to explore features directly. Prefer a personalized touch? Schedule a live demo with our product expert.

What is the limit on the number of invoices I can generate in a year?

E-Signatory platform itself likely doesn't have a limit on the number of invoices you can generate for e-signatures.

Is E-Signatory legally binding?

Yes! Our platform complies with relevant e-signature regulations to ensure your signed documents are legally enforceable.

How secure are my transactions?

We use industry-standard practices to safeguard your transactions. This includes secure data encryption, access controls, and compliance with relevant security regulations.

What payment methods do you accept?

We offer a variety of convenient payment options to suit your needs. You can easily pay using popular credit cards, debit cards and UPI payment methods.

Can I integrate E-Signatory with other software applications?

Currently, E-Signatory doesn't offer direct integrations with other software. However, we're constantly exploring new possibilities.

Can I use E-Signatory on mobile devices?

Yes, you can! Our platform is accessible on most smartphones and tablets, allowing you to manage documents, collaborate with others, and sign electronically on the go.

Is there a limit to the number of documents I can sign with E-Signatory?

No! E-Signatory doesn't restrict the number of documents you can sign. Sign as many as you need, within your chosen plan's storage capacity.

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